Return & Exchange Window

You may request a return or exchange within 14 days of receiving your order.

Items must be returned in their original condition (unused, unaltered, and undamaged).Contact Client Services with your order number to initiate the return or exchange process.

Refund Process

Refunds will be issued to the original payment method and may take up to 10 working days to process. All returned jewelry will undergo a Quality Control (QC) inspection before processing.We cannot accept returns or exchanges for customized, worn, used, altered, or damaged items.

We reserve the right to decline returns or exchanges that do not meet our policy criteria.

For further assistance, please reach out to our Client Services Team here.